We are looking for a Full Time Customer Service Associate to join our E-commerce team at the head office in Stockholm.

As an E-commerce Customer Service Associate you'll play a pivotal role in delivering exceptional customer experiences.

Key Responsibilities

Providing excellent customer service, across all points of contact

Handling customer questions via email and live chat in a timely and effective manner

Working closely with our warehouse and logistics partners to ensure smooth order processing and delivery

Action customer returns, cancellations and refunds

Assist with the supervising and maintaining of the web-store, ensuring imagery, descriptions and content are correct

Profile

Experience in a similar E-commerce customer service role

Excellent written communication skills

Ability to multi-task and work to deadlines

Methodical approach to problem solving

Sharp attention to detail

Experience of working in a CRM system is advantageous

Fluency in English is a requirement, other languages are a plus

Please apply with CV and Covering Letter to career@ourlegacy.com

Please add the subject line: E-Commerce Customer Service Associate