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Customer Service Associate

We are hiring an Customer Service Associate.
den 4 april 2020
Antal timmar
Sverige > Stockholms län

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands

Position Overview
Working in partnership with Sales, Operational, Logistic and Financial teams to provide best in class customer service and operational support to our Scandinavian Wholesale Customers while maintaining and improving overall business strategy and aligning the Wholesale Customer Services Dept company financial, sales targets & vision.

We are hiring an Customer Service Associate. This role reports into the Customer Service Manager and is based at the head office in Stockholm.

Essential Duties & Responsibilities

Actively manage end to end Order to Delivery process

• Monitor order release/Held list
• Management and maintenance of customer order
• Organize and review shipment plans with customer portfolio
• Action all fulfilment opportunities and ensure maximum and timely delivery window adherence

Improve “front-end” to customers
• Proactively work to improve delivery performance
• Communicate effectively
• Address customer issues proactively
• Anticipate any potential delivery issues and proactively limit these

Link customer needs and feedback to supply chain operations
• Learn from customers’ complaints
• Enhance inter-department coordination
• Collect and communicate customer requirements/issues proactively
• Participate in improving compliance

Support Sales team & Customers
• Offer support to Sales initiatives (Openings, compliance requests, new partnerships…)
• Work to minimise heavier administrative procedures
• Deal with customer refusals, returns, shortage claims until credit note issuance
• Give support on Invoicing & Credit reconciliation to Finance Department
• Drive reorder business to meet target

Experience, Skills & Knowledge
• Minimum 1-3 years of experience in a similar role
• Accurate and attentive to detail
• Flexible, open minded, positive attitude and a good team player
• Organisation skills, capacity to deal with priorities and react to urgencies
• Analytical and problem-solving skills
• Experience in Excel, PowerPoint, SAP and B2
• Fluency in English and Swedish, both written and spoken

The selection process and interviews are ongoing and the position could be filled before the last day to apply. In this recruitment process, Ralph Lauren collaborates with Beltrami Recruitment.
For questions, contact Anna Beltrami at anna@beltramirecruitment.se or 0760-228222.

Skicka din ansökan

Please Apply Here

Ralph Lauren /Fashionnet

Ralph Lauren /Fashionnet

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